Booking and Deposit Policy
A 50% deposit is required on booking your appointment, this is to secure your chosen time and date, deposits are non-refundable and used towards the final cost of your treatment. This means we are unable to refund your deposit if you wish to cancel however we are happy to transfer your deposit to another date and time if at least 48hrs notice is given.
Cancellation Policy
Cancelling or rescheduling under 48 hours before the appointment (or โno showsโ) will result in a cancellation fee (50% of the service) being charged. The fee must be paid before you can rebook.
Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email or by logging in to the online booking system via our website.
Lateness Policy
If you are late to an appointment it will still finish at the scheduled time to accommodate the next client, but you will still be charged full price.
Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results were negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.
If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.
Appointment Confirmation
All appointments are confirmed by text and email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Bringing Guests
Please do not bring guests, children or pets to your appointment.
Payment Methods
Please note: We accept cash or card payments.
Our Cancellation
We always aim to fulfil our appointments on time and as booked. If however, a particular therapist is not available for your treatment for reasons beyond our control, we reserve the right to transfer your booking to an alternative therapist.
In the unusual event that we cannot fulfil your appointment at all and need to cancel your booking, we will inform you of this as soon as possible and make every effort to reschedule at a convenient time.
Our Guarantee
Book with confidence knowing each treatment is 100 per cent guaranteed within the first 7 days of your appointment or we will fix it.
Conditions: You must have followed aftercare instructions and you must contact us within 7 days of your last appointment.
If you contact us after 7 days have passed, we cannot be held responsible for any issues and your next treatment will be charged at full price.
I had my lashes done here today by Chloe, she was lovely and made sure I was comfortable, amazing service as usual and I will be back x
Anonymous
Had a few treatments here & always have the best experience. Kelly and the team are friendly, welcoming & take pride in their work. They are always on hand to talk you through & offer their professional advice too. If you book in you will not be disappointed!
Maxine Knight
I’ve had several vitamin B12 injections and a few other treatments, each time Kelly Ann has been wonderful. Full of knowledge and support. The B12 injections have really helped improve my energy levels and memory and I haven’t been ill once this winter.
Katya Grimm
A five-star haven for beauty enthusiasts!
I have been a customer since 2015 and I cannot express enough how consistently outstanding my experiences have been. From the moment I step through the door, I am greeted with warmth and professionalism that sets the tone for an exceptional visit every time.
Kelly, the owner, has cultivated an atmosphere of excellence that permeates every aspect of the beauty salon. Her dedication to customer satisfaction is evident in the quality of service provided. Under her leadership, the entire team have created a haven for beauty enthusiasts like myself.
Leah, Chloe, and Shannon are true magicians when it comes to making their clients look and feel beautiful – ensuring that every visit is a personalised and transformative experience.
What stands out the most is the genuine care and effort they put into exceeding their clients expectations, going above and beyond to ensure you leave feeling like the best version of yourself.
Iโd recommend this beauty salon to anyone seeking a top-notch beauty experience. Kelly, Leah, Chloe, and Shannon have not only earned my trust but have also become an integral part of my beauty routine.
If you want to look and feel beautiful, this is the place to be!
Yvonne Kaziro
10/10 – The staff are so friendly and caring. Lovely and clean environment and the most pain-free procedure that I have ever gone through. It was explained to me step by step and I felt so relaxed and comfortable. Will definitely be going back.
