Booking and Deposit Policy
A 50% deposit is required on booking your appointment, this is to secure your chosen time and date, deposits are non-refundable and used towards the final cost of your treatment. This means we are unable to refund your deposit if you wish to cancel however we are happy to transfer your deposit to another date and time if at least 48hrs notice is given.
Cancellation Policy
Cancelling or rescheduling under 48 hours before the appointment (or ‘no shows’) will result in a cancellation fee (50% of the service) being charged. The fee must be paid before you can rebook.
Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email or by logging in to the online booking system via our website.
Lateness Policy
If you are late to an appointment it will still finish at the scheduled time to accommodate the next client, but you will still be charged full price.
Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results were negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.
If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.
Appointment Confirmation
All appointments are confirmed by text and email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Bringing Guests
Please do not bring guests, children or pets to your appointment.
Payment Methods
Please note: We accept cash or card payments.
Our Cancellation
We always aim to fulfil our appointments on time and as booked. If however, a particular therapist is not available for your treatment for reasons beyond our control, we reserve the right to transfer your booking to an alternative therapist.
In the unusual event that we cannot fulfil your appointment at all and need to cancel your booking, we will inform you of this as soon as possible and make every effort to reschedule at a convenient time.
Our Guarantee
Book with confidence knowing each treatment is 100 per cent guaranteed within the first 7 days of your appointment or we will fix it.
Conditions: You must have followed aftercare instructions and you must contact us within 7 days of your last appointment.
If you contact us after 7 days have passed, we cannot be held responsible for any issues and your next treatment will be charged at full price.
Had a few treatments here & always have the best experience. Kelly and the team are friendly, welcoming & take pride in their work. They are always on hand to talk you through & offer their professional advice too. If you book in you will not be disappointed!
Maxine Knight
I’ve had lip filler done here and lash extensions. Really good and had so many compliments, would definitely recommend xx
Natasha S.
I had my lashes done here today by Chloe, she was lovely and made sure I was comfortable, amazing service as usual and I will be back x
Anonymous
Got my lashes done by Shannon today. She was very friendly and chatty, did the best job on my lashes. I will definitely be coming back again soon! x
Mariah J.
Me and my nan had couple facials here and I also had eyelash lift and tint. The service and environment were wonderful and we both left very satisfied. I would definitely recommend them.
